Returns & Exchanges

Our Returns Policy

If you're looking to return or exchange your order, we're here to help! You have 7 days from the date of delivery (as acknowledged by Australia Post tracking) to initiate a return. You can return your product for store credit, an exchange, or a refund to the original payment method.

Condition Requirements

All returned items must be:

• In new, unworn condition with no visible signs of wear or use.
• In their original packaging with all tags still attached.

Exceptions

• Discounted items are final sale and cannot be returned or exchanged — please choose carefully.
• For hygiene purposes, we do not accept returns or exchanges on Earrings.

How to Initiate a Return

1. Email us at sales@keke.com.au or reply to your order confirmation email within 7 days of your delivery date.
2. A member of our team will send you a confirmation and return instructions.
3. Send your item back via Australia Post with tracking — please retain your tracking number as proof of postage.

Additional Information

• The 7-day return window is calculated from the date of delivery acknowledgement via Australia Post tracking.
• Once we receive your return, please allow up to 7 days to assess eligibility.
• Return shipping costs are the responsibility of the customer.
• If your item arrives damaged, photograph it immediately and reply to your order confirmation email.

Still have questions? Contact us at sales@keke.com.au — we’re happy to help.