FAQs

Frequently Asked Questions

Do you offer free shipping?

🎉 August Offer: Free standard delivery across Australia on ALL orders. No minimum spend. Offer ends 31 August 2026.

Outside of this offer, free standard delivery applies to all Australian orders over $150 AUD. International shipping rates vary by destination.

How long will it take to receive my order?

All orders are shipped with Australia Post. Delivery times depend on your location and the item(s) purchased. Please note that delivery timeframes are estimates only, as delays can occasionally occur that are outside our control.

Do you offer signature on delivery?

All deliveries are Authority To Leave. We recommend choosing a delivery address where someone can accept your parcel. If you're not home, it's at the driver's discretion to leave the parcel in a safe place or redirect it to a collection point.

How do I track my order?

Once your order has been fulfilled, you'll receive an automatic email with your Australia Post tracking details. You can use this to follow your parcel's journey right to your door.

What is your returns policy?

We accept returns within 7 days of delivery for store credit, exchange, or refund to the original payment method. Items must be unworn, in original condition, and in original packaging. Please note that earrings are excluded from returns for hygiene reasons. See our full Returns & Exchanges page for details.

How do I care for my KEKE jewellery?

To keep your pieces looking their best, store them dry, away from chemicals, and remove before exercise, bathing, or cleaning. Visit our Product Care page for full guidance.

How do I subscribe to your newsletter?

Simply enter your email address in the sign-up field at the bottom of any page on our website and click Sign Up. You'll be the first to hear about new arrivals, exclusive offers, and boutique updates.

Still have a question?

We'd love to help! Contact us at sales@keke.com.au and we'll get back to you as soon as possible.